Your Data Protection
is Our Priority

LANGDENT TERMS & CONDITIONS

1. INTRODUCTION

This Privacy Policy governs the collection, processing, and protection of personal data by Langdent AS ("Langdent," "we," "our," or "us") in connection with:

• The Langdent Blueprint™ and related services
• Our website at www.langdent.com
• Advisory and consulting services
• Educational materials and digital products
  By using our services or website, you ("Client," "you," or "your") consent to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms & Conditions, available at www.langdent.com/terms.

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2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect only the information necessary to deliver our services effectively:

Professional Information:

• Name, title, and professional credentials
• Dental practice name and business address
• Contact information (email, phone number)
• Practice size, specialties, and operational details
• Financial and operational data relevant to our advisory services
  
  

Account Information:

• Login credentials for our digital platforms
• Communication preferences
• Service history and usage data
  
  

2.2 Information Collected Automatically

Website Usage Data:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms
• Geographic location (general region)
  
  

Service Usage Analytics:

• Access patterns to Langdent Blueprint™ materials
• Feature utilization within our digital products
• Performance metrics and error logs
  
  

2.3 Information from Third Parties

We may receive information from:

• Professional verification services
• Payment processing partners
• Marketing and analytics platforms (with your consent)
  
  

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3. HOW WE USE YOUR INFORMATION

We process your personal data only for legitimate business purposes:

3.1 Service Delivery

• Providing the Langdent Blueprint™ and advisory services
• Customizing recommendations based on your practice profile
• Processing payments and managing your account
• Communicating about your services and support requests
  
  

3.2 Business Operations

• Improving our services and developing new offerings
• Conducting market research and industry analysis
• Ensuring security and preventing fraud
• Complying with legal obligations
  
  

3.3 Marketing Communications (With Consent)

• Sending newsletters and educational content
• Informing you about new services or updates
• Conducting surveys and feedback requests
  
  

You can opt out of marketing communications at any time.

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4. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on:

• Contract Performance: To deliver services you've purchased
• Legitimate Interests: To improve services, prevent fraud, and conduct business operations
• Consent: For marketing communications and optional features
• Legal Compliance: To meet regulatory and legal requirements
  
  

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5. DATA SHARING AND DISCLOSURE

5.1 Our Commitment

We do not sell or share client data with third parties without explicit consent.

5.2 Limited Sharing Scenarios

We may share your information only in these specific circumstances:

• Service Providers: Trusted third-party vendors who assist in:
  
  
  • Payment processing

• • Website hosting and maintenance

• • Email delivery services
    
    
  • Analytics and performance monitoring
    
    
• Legal Requirements:
  
  
  • Compliance with court orders or legal processes (including valid requests from public authorities for national security or law enforcement purposes)
    
    
  • Protection of our rights and property
    
    
  • Prevention of fraud or illegal activities
    
    
• Business Transfers:
  
  
  • In connection with a merger, acquisition, or sale of assets (with appropriate notice)
    
    

5.3 Data Processing Agreements

All third-party service providers are bound by strict data processing agreements and are required to maintain the same level of data protection as Langdent.

5.4 Controller vs. Processor

Langdent generally acts as a Data Controller when processing client information for advisory, marketing, and service delivery. If we ever process data on behalf of a dental practice (e.g., structured data inputs for customization), we act as a Data Processor under GDPR, and such processing is governed by written agreements with the practice.

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6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services.

6.2 Types of Cookies We Use

• Essential Cookies (Always Active): Authentication, security, navigation, performance.
• Analytics Cookies (With Consent): Usage statistics, performance monitoring, behavior analysis.
• Marketing Cookies (With Consent): Personalized content, advertising effectiveness, social media integration.
  
  

6.3 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner. You can accept or reject non-essential cookies at any time via your browser settings or consent preferences.

6.4 Third-Party Cookies

We may use cookies from providers such as:

• Google Analytics
• LinkedIn
• Email marketing platforms
  
  

Each has its own privacy policy.

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7. DATA SECURITY

We implement comprehensive security measures, including:

• Encryption of data in transit and at rest
• Secure server infrastructure and audits
• Role-based access controls
• Employee training and confidentiality commitments
• Despite these measures, Langdent makes no absolute guarantees of security and cannot ensure against all potential breaches.

Breach Notification: In the event of a data breach, we will:

• Notify relevant authorities within 72 hours (where required)
• Inform affected individuals promptly
• Take immediate remediation steps
  
  

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8. DATA RETENTION

We retain your personal data only as long as necessary:

• Active Services: While service is ongoing
• Legal Requirements: Typically 7 years for business records
• Marketing: Until you unsubscribe or withdraw consent
  
  

When retention periods expire, data is securely deleted or anonymized.

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9. YOUR PRIVACY RIGHTS

9.1 GDPR Rights (EU/EEA Residents)

• Access, Rectification, Erasure, Portability, Restriction, Objection, Withdraw Consent.
  
  

9.2 CCPA/CPRA Rights (California Residents)

• Know: What personal information is collected and how it’s used
• Correct: Request correction of inaccurate personal information
• Delete: Request deletion of personal information
• Opt-Out: Refuse the sale of personal information (Langdent does not sell data)
• Non-Discrimination: Equal service regardless of privacy choices
  
  

9.3 Exercising Your Rights

Contact contact@langdent.com.

We aim to respond within 30 days, and no later than legally required

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10. INTERNATIONAL DATA TRANSFERS

• Langdent may transfer data outside your country (including the U.S. and EEA).
• All transfers use safeguards:
  
  
  • Adequacy Decisions (for approved countries)
    
    
  • EU Standard Contractual Clauses (SCCs) for others
    
    
  • Technical & Organizational Measures to protect data
    
    

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11. CHILDREN’S PRIVACY

Our services are intended for adults in professional practice. We do not knowingly collect data from individuals under 16. If discovered, such data will be deleted promptly.

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12. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in services, laws, or business practices.

• Updated versions posted at www.langdent.com/privacy
• Material changes communicated to active clients
• Continued use = acceptance of changes
• We encourage you to review this Privacy Policy regularly.
  
  

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13. CONTACT INFORMATION

• General Inquiries: contact@langdent.com
  
  
• Privacy Inquiries / GDPR Contact: contact@langdent.com
  
  
• Postal Address: Langdent AS, Oslo, Norway
  
  

Langdent has designated a privacy contact to handle GDPR inquiries. While not a statutory Data Protection Officer (DPO), this representative ensures compliance with applicable regulations.

EU/EEA residents may also contact the Norwegian Data Protection Authority (Datatilsynet) or their local supervisory authority.

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14. SPECIFIC SERVICE PRIVACY TERMS

14.1 Langdent Blueprint™

• Practice data used solely for customized recommendations
• Aggregated, anonymized data may be used for industry insights
• No individual practice data shared without consent
  
  

14.2 Advisory Services

• Confidential client information securely stored
• Session notes not shared externally without permission
• Client consent required for testimonials or case studies
  
  

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ACKNOWLEDGMENT

By using Langdent services or our website, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

We are committed to maintaining your trust through transparent, responsible data handling.

Last Updated: September 6, 2025
Langdent AS, Oslo, Norway
Version: 1.0